Got Questions? We’ve Got Answers
How can I contact Joiefit?
You can email us at contact@joiefit.com, and our customer service team will gladly assist you with any inquiries.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
How long will it take to receive my order?
Orders are typically delivered within 2-4 weeks. Delivery times may vary depending on the destination and any potential delays during holidays or sales.
Can I cancel my order?
Cancellation requests must be made within 12 hours of placing your order. If the order has already been processed, you can still return the item for a full refund once you receive it.
What payment methods do you accept?
We accept VISA, Mastercard, AMEX, PayPal, and other major credit cards.
Will I be charged customs and taxes?
The prices displayed on our website are tax-free in US Dollars. Import duties, taxes, and other fees may apply, and you will be responsible for these charges when the order arrives.
What should I do if I receive a defective, incorrect, or damaged item?
Please get in touch with us at contact@joiefit.com with your order number and photos. We'll work to resolve the issue as quickly as possible.
How do I return an item?
To initiate a return, please email us at contact@joiefit.com. We will provide instructions for the return process.
When will I receive my refund?
Refunds are usually processed within 7-10 business days after the returned item is received. For any delays, please check with your bank.
What should I do if I don't receive my order within the expected time?
If your order has not arrived within 30 days, please get in touch with us to initiate a full refund or reshipment.